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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Nicole McFadden

August 8, 2026

5  out of  5
rating by Nicole McFadden
"Sean provided great customer service."
We responded:
"Nicole, thank you for taking the time to leave such a great review - we’re so grateful for your feedback! "
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Volodymyr Pavlovskyi

August 5, 2026

5  out of  5
rating by Volodymyr Pavlovskyi
"I had a great experience working with this insurance company. The team was knowledgeable, responsive, and took the time to explain my coverage options clearly. They made the entire process simple and stress-free, answered all of my questions promptly, and helped me find a policy that fit my needs and budget. I truly appreciate their professionalism and excellent customer service. I would definitely recommend them to anyone looking for reliable insurance and outstanding support."
We responded:
"Thank you for the thoughtful review - we really appreciate you taking the time to share your experience with our McLean insurance team. "
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Amine Lembirik

July 31, 2026

5  out of  5
rating by Amine Lembirik
"⭐⭐⭐⭐⭐

I had an excellent experience with State Farm while setting up my homeowner's insurance. Sean was incredibly helpful throughout the entire process. He was professional, knowledgeable, patient, and took the time to answer all of my questions. He made everything easy to understand and ensured I got the coverage that fit my needs. His outstanding customer service made the experience smooth and stress-free. I truly appreciate his assistance and highly recommend Sean and State Farm to anyone looking for reliable insurance and exceptional service!
Thank you
Amine"
We responded:
"Amine, it means so much to hear you had such a great experience with us.  Thank you for sharing this feedback! - Oliver Zelaya and Team "
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Derek

July 14, 2026

1  out of  5
rating by Derek
"Moved out of state and Oliver has not canceled the insurance or issued a refund despite multiple weeks of calling, emails, and leaving messages. Oliver and I spoke on the phone prior to this month's billing cycle and he said he would cancel my insurance to the date I moved out of state. However, this did not happen and he has not issued a refund or answered my calls."
We responded:
"Thank you for sharing your feedback. We’re truly sorry to hear about your frustration and understand how concerning it can be when you’re waiting for confirmation and a refund.

After reviewing your account, we confirmed that your cancellation request was processed on the effective date you requested, and we responded to your message within 24 hours to let you know your account has been cancelled. We also explained that, if a refund is due, it may take up to 30 days to arrive by mail.

We appreciate your patience during this process, and if you have any additional questions or if the refund hasn’t arrived after that timeframe, please reach out to us directly. We’re always happy to help and want to make sure everything is resolved to your satisfaction."
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Martin Sequeira

July 2, 2026

5  out of  5
rating by Martin Sequeira
"I’ve been very satisfied with the service provided by Tommy Cherico of State Farm he is very knowledgeable and responsive.I like the comprehensive coverage at reasonable prices. I highly recommend."
We responded:
"Wow, thank you for the amazing 5-star review! It means a lot to us here in McLean to know that you had such a wonderful experience with us here on State Farm Agent Oliver Zelaya’s Team."
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Christina

June 18, 2026

5  out of  5
rating by Christina
"Responsive and helpful😊"
We responded:
"Thanks for the impressive review! We genuinely appreciate you taking the time to leave this great feedback for us here on State Farm Agent Oliver Zelaya’s Team. "
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Style Channel

May 19, 2026

5  out of  5
rating by Style Channel
"I’ve been with them for over 5 years now, and I can honestly say the experience has always been nothing but professional. Their communication skills are amazing they make sure you fully understand everything and never leave you confused about your policy or any updates. One thing I really appreciate is how they always reach out and keep you informed instead of leaving you wondering what’s going on. They’re patient, respectful, easy to talk to, and truly make the entire process smooth and stress-free. In today’s world it’s hard to find companies that genuinely care about their clients, but they’ve consistently shown me great customer service and reliability over the years. I’m very happy and confident that I chose them to continue my life insurance policy, and I definitely look forward to staying with them for many more years."
We responded:
"Thank you so much for the excellent review! We are thankful to have great customers like you at our State Farm office. It’s a pleasure to help you with your insurance needs. Please feel free to reach out anytime."
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Tylia Worthington

March 25, 2026

5  out of  5
rating by Tylia Worthington
"I selected this agent not because the price was the lowest but because the customer service was fantasti ! Tommy provides excellent service."
We responded:
"Thank you so much for the 5-star rating, Tylia! We deeply appreciate your support and are always here to help with any insurance questions or needs you may have. "
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Keisha

March 13, 2026

5  out of  5
rating by Keisha
"Everyone at State Farm is fantastic. Shawn provides excellent customer service and helped me get all the discounts available. Visit State Farm and mention that LaShawn sent you."
We responded:
"Keisha, thank you for the fantastic rating! We are committed to delivering honest insurance information and reliable service, and we are glad that came through in your experience. "
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michelle calfee

March 13, 2026

5  out of  5
rating by michelle calfee
"I spoke with Sean Randall, customer service with this young man was impeccable. He is patient, knowledgeable and efficient."
We responded:
"Thank you for your wonderful feedback. We are pleased to hear that you had a positive experience with us here on State Farm Agent Oliver Zelaya’s Team. "
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Gaston Marogani

March 10, 2026

5  out of  5
rating by Gaston Marogani
"A fantastic experience working with Sean; he’s a thorough and detailed professional! A great State Farm team altogether. I highly recommend them! Thank you, Sean!"
We responded:
"Thanks for the impressive review! We genuinely appreciate you taking the time to leave this great feedback for us here on State Farm Agent Oliver Zelaya’s Team. "
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Alston Dsouza

March 2, 2026

5  out of  5
rating by Alston Dsouza
"Excellent assistance by Tommy Cherico. Called me first thing Monday morning after I’d left a “call me back” note on the website for a renters insurance."
We responded:
"Thanks for the impressive review! We are thrilled to hear you had a wonderful experience with State Farm Agent Oliver Zelaya’s Team here in McLean . "
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Mercy Ogutu

February 2, 2026

5  out of  5
rating by Mercy Ogutu
"Shawn was amazing and I really appreciated his help on renters insurance questions. This office is great and I would work with them again for my insurance."
We responded:
"Thank you for the great review, Mercy! We’re glad to hear Sean took great care of you. Our team does all we can to make sure your insurance needs are met. Thanks for the opportunity to serve you."
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Shar Coop

January 20, 2026

5  out of  5
rating by Shar Coop
"Oliver is knowledgeable, very professional and easy to work with. He and his team always explain my options clearly and I always get quick responses which make the whole process simple. I highly recommend Oliver and his team!"
We responded:
"We genuinely appreciate your 5-star review. It is our goal to provide high-quality insurance services, and we are happy to know that we met your expectations! "
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Grace Mcdaid

December 26, 2025

5  out of  5
rating by Grace Mcdaid
"very helpful!"
We responded:
"Thank you for the excellent review, Grace! We’re glad to hear our team was very helpful. Thank you for giving us the opportunity to meet your insurance needs."
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mahrana mohammadi

December 26, 2025

5  out of  5
rating by mahrana mohammadi
"I had a great experience with State Farm, thanks to Moa M.! Moa was incredibly helpful and made the entire process easy and stress-free. He took the time to explain everything clearly and made sure I fully understood my options, which I really appreciated. His professionalism, patience, and responsiveness made a big difference. I highly recommend Moa M. (and every other agent from SF) to anyone looking for excellent customer service and a smooth insurance experience!"
We responded:
"Thank you for the excellent review, Mahrana! We’re glad to hear our team took great care of you. Here at our State Farm office in Virginia we do all we can to take great care our our policyholders. Thank you for giving us the opportunity to meet your insurance needs."
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keith jr

December 23, 2025

5  out of  5
rating by keith jr
"I had a smooth process was heavily informed of all options all around great and friendly service"
We responded:
"Thanks a lot for the excellent review, Keith! Glad to hear our team took great care of you. Thank you for giving us the opportunity to meet your insurance needs."
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Bryson Alley

December 22, 2025

5  out of  5
rating by Bryson Alley
"Oliver’s office is great. Very responsive and helpful. Specifically Tommy went out of his way to make sure I had what I needed. Can’t recommend them more."
We responded:
"Thank you for the excellent review, Bryson! Tommy is an asset to our team and we’re glad to hear he took great care of you. Thank you for giving us the opportunity to serve your insurance needs."
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Evelena Carter

December 15, 2025

5  out of  5
rating by Evelena Carter
"Mr. Oliver Zelaya was very easy to work with and very patient with me. It took me several calls because I didn't have all my information together. He explained how to call the other insurance company to get my refund. Sent me all my paperwork on the email!"
We responded:
"Thank you for the wonderful review, Evelena! Our team does its best to make sure your experience is remarkable. Thank you for giving us the opportunity to meet your insurance needs."
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James Pickle

August 13, 2025

4  out of  5
rating by James Pickle
"Great service. Timely service. All around wonderful."
We responded:
"Thank you for the excellent review James. We are happy to hear our team was able to help you with your insurance needs. Thank you for your business!"
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The Kelly Group

July 24, 2025

5  out of  5
rating by The Kelly Group
"I just had my annual review with Oliver Zelaya with State Farm Insurance. Oliver continues to be the ultimate professional. He has a thorough knowledge of the insurance industry and has helped me improve the quality of my portfolio. I feel confident that I am providing the coverage my family needs. I highly recommend him."
We responded:
"Thank you for such a great review, Brenda! Here at Oliver Zelaya State Farm Insurance Agency, we do all that we can to make sure your experience is exceptional! Our State Farm family would be nothing without policyholders like you! Thanks again for taking the time to review your insurance needs with me."
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David Baronian

June 30, 2025

5  out of  5
rating by David Baronian
"I recently changed my insurance over to State Farm - Oliver Zelaya's office, and they have been awesome to work with. Nothing has been long and drawn out, they've checked a few times with me if I am satisfied and if I want to make changes! The customer care is fantastic. Was very pleased with my quote that I received!"
We responded:
"Thank you for the excellent review, David! We’re glad to hear our team has been awesome to work with. Here at State Farm office of Oliver Zelaya, we do all we can to make sure your experience is remarkable. Thank you for giving us the opportunity to meet your insurance needs!"
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Eugene Johnson

June 10, 2025

5  out of  5
rating by Eugene Johnson
"My insurance agent Nikki was so helpful and so great she went over everything with me making me feel confident and making my decisions. Thanks a lot Nikki! You're the best peace!"
We responded:
"Thank you for the excellent review, Eugene! We’re glad to hear Nikki took great care of you. Here at Oliver Zelaya - State Farm Agency we do all we can to make sure your experience is collaborative. Thank you for giving us the opportunity to meet your insurance needs!"
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Troy Sydnor

June 4, 2025

5  out of  5
rating by Troy Sydnor
"Tommy was the agent that helped me switch my insurance from National General to State Farm. I love the coverage plan and quote he gave me and glad to get on board THANK 😊 YOU Tommy so much and the State Farm Family ❣️🙏💯😎"
We responded:
"Thank you for the excellent review, Troy! We’re glad to hear Tommy took great care of you. Here at Oliver Zelaya State Farm Agency we do all we can to make sure your experience is exceptional. Thank you for giving us the opportunity to meet your insurance needs!"
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Mark Thunstedt

June 3, 2025

5  out of  5
rating by Mark Thunstedt
"The service from this office has been exemplary. Any time I have needed to make changes to coverage or for support with documentation, it’s all been done with as much efficiency as I’ve ever seen."
We responded:
"Thank you for the fantastic review, Mark! We’re delighted to hear about your exceptional experience with our efficient and dependable service. Here at Oliver Zelaya - State Farm Agency our team is dedicated to providing remarkable service to our customers. Thank you for giving us the opportunity to serve you and meet your insurance needs."